Introduction Of MASCO Users of MASCO Structure Of Classification Progressive Wage Policy
Index Directory Publication
Agency
BM EN
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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4225
Enquiry Clerks
Small Unit Group
MASCO Code
4225-02
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Customer Service Officer Grade N19
Customer Service Officer Grade N19 responsible for performing duties related to telephone services, information services and customer relations services at the relevant agency level such as handling telephone calls (internal and external levels) to serve and assist customers who deal with the agency and provide information on services provided by the agency.
Alternative Names
Tasks
providing information about the services offered by the agency, and assisting customers / guests in settling issues arising
recording and tracking complaints until conclusion of the matter and notifying customers / guests from time to time of the progress in settling their complaints
providing information facilities available, location, price and related issues
performing related tasks
supervising, scheduling and monitoring the assignments of other workers
answering queries about services and policies
handling all phone calls efficiently and with quality
  • O
    Public Administration And Defence, Compulsory Social Activities
  • S
    Other Service Activities
  • M702-001-2:2019
    Customer Experience Operation Support Services
  • 0416
    Secretarial And Office Studies
  • 0323
    Media and Communications
  • 0414
    Management and Administration
Skills
Basic
Specific
Data Entry
proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.
Microsoft Office
proficiency in using office suite applications, servers and services developed by Microsoft.
Database Management
proficiency in manipulating and controlling data to meet necessary conditions throughout the entire data lifecycle
Record Keeping
proficiency in keeping records, or units of preserved information in some permanent form such as written documents, photographs, recordings and others.
Related Courses
Kursus Layak Dituntut
Kursus e-Latih Online
Kursus TVET Madani
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