Introduction Of MASCO Users of MASCO Structure Of Classification Progressive Wage Policy
Index Directory Publication
Agency
BM EN
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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4225
Enquiry Clerks
Small Unit Group
MASCO Code
4225-03
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Customer-Complaints Clerk
Customer-Complaints Clerk handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Alternative Names
Inquiries Clerk
Tasks
handle all phone calls efficiently and with quality
answering queries about services and policies
providing information about the services offered by the agency, and assisting customers / guests in settling issues arising
recording and tracking complaints until conclusion of the matter and notifying customers / guests from time to time of the progress in settling their complaints
providing information facilities available, location, price and related issues
supervising, scheduling and monitoring the assignments of other workers
performing related tasks
  • H
    Transportation And Storage
  • O
    Public Administration And Defence, Compulsory Social Activities
  • M702-001-2:2019
    Customer Experience Operation Support Services
  • 0416
    Secretarial And Office Studies
  • 0323
    Media and Communications
  • 0414
    Management and Administration
Skills
Basic
Specific
Data Entry
proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.
Microsoft Office
proficiency in using office suite applications, servers and services developed by Microsoft.
Database Management
proficiency in manipulating and controlling data to meet necessary conditions throughout the entire data lifecycle
Record Keeping
proficiency in keeping records, or units of preserved information in some permanent form such as written documents, photographs, recordings and others.
Related Courses
Kursus Layak Dituntut
Kursus e-Latih Online
Kursus TVET Madani
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