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Major Group

Managers

Sub-Major Group

Information and Communications Technology Managers

Minor Group

151

Information And Communications Technology Managers

Unit Group

1511

Information And Communications Technology Managers

Small Unit Group

MASCO Code

1511-34

Compare

Information Technology Support Manager

STEM

Information Technology Support Manager plan, lead and oversees computer system and software maintenance and repair; assists with computer equipment purchasing and installation; and maintains networks and connectivity for users.

Alternative Names

Tasks

Managing, planning, scheduling and monitoring the assignments of other employees

Performing related tasks

evaluating the organisation‚Äôs technology use and needs and recommending improvements such as hardware and software upgrades

rolling the budget and expenditure of the department or organisation

managing information technology development projects to ensure that they are completed on schedule, within budget and meet the level of quality to achieve the objective

Organising support, troubleshooting, and repair for IT equipment and networks

controlling the security of the information technology systems

Monitoring online security for users and networks and takes appropriate steps to address security breaches if necessary

Coordinating training and orientation for new technology users and helps them become familiar with equipment and networks

Ensuring all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements

M
Professional, Scientific And Technical Activities
J
Information And Communication
N
Administrative And Support Service Activities

J619-002-5:2021
Telecommunications System and Network Security Technical Operation Management
Z-011
Information & Communications Technology

0611
Information Technology and Information System
0612
Software Engineering
0613
Computer Science
0614
Computer Use

Skills

Basic

Basic ICT

proficiency in using computers to retrieve, access, store, produce, present and exchange information.

Critical Thinking

Proficiency in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring

Proficiency in monitoring/assessing performance of yourself, other individuals, or organisations to make improvements or take corrective action.

Decision Making

proficiency in choosing between two or more alternatives.

Reading Comprehension

Proficiency in understanding written sentences and paragraphs in work related documents.

Specific

ICT Literacy

ability to search, analyze, evaluate, organize, create, use, manage and communicate information to solve ICT problems.

Internet literacy

ability to access, analyze, evaluate and create online content

Machine Learning

proficiency in application of artificial intelligence (AI) that provides systems the ability to automatically learn.

Cybersecurity Assessment

proficiency to identify cybersecurity risk level and determine the maturity of their cybersecurity programs.

Risk Assessment

proficiency in determining quantitative or qualitative risk related to a well-defined situation and recognized threat.

Database Administration

proficiency in managing and maintaining database management systems (DBMS) software.

Data Design and Migration

proficiency in designing database model and migrating the data from source databases to target databases

Food Hygiene and Safety Standard

proficiency in regulation and standard that are designed to protect consumers from the risk of illness caused by eating unsafe foods such as Food Act 1983, Food Regulation 1985, GMP, HACCP etc.

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