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Major Group
2
Professionals
Sub-Major Group
27
Hospitality and Related Services Professionals
Minor Group
271
Hotel And Restaurant Professionals
Unit Group
2711
Hotel Professionals
Small Unit Group
MASCO Code
2711
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Hotel Professionals
Hotel Professionals conduct research, plan, develop, and improve operational management of hotels, motels and similar establishments providing accommodation and other services, including front office (reception, concierge and reservations), food and beverage operations and housekeeping.
Alternative Names
Tasks
implementing the budget plan, finance and control expenses
setting and achieving sales and profit targets
promoting and marketing the business
addressing and resolving problems
dealing with contractors and suppliers
ensuring events and conferences run smoothly
ensuring security is effective
carrying out inspections of property and services
ensuring compliance with licensing laws, health and safety and other statutory regulations
enhancing knowledge and coordinating the work performance
performing related tasks
handling customer complaints and comments
supervising maintenance, supplies, renovations and furnishings
meeting and greeting customers
recruiting, training and monitoring staff
planning work schedules for individuals and teams
planning and improving operational management of hotels, restaurants and establishments
organizing accommodation, catering and other hotel services
Related Courses
Kesuma
Hi, I'm KESUMA- to help you with the Malaysia Standard Classification of Occupations (MASCO). How can I assist?
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